FAQs

How can we help

Here are some of the most asked questions by our customers. If you cannot find answers to the questions you have, please contact our team and we will be happy to assist. 

1How can I place an order for laundry?

Call 800 5ASEC (52732) 

WhatsApp +971508052732

Live Chat 5asec.ae
Download the ‘5asec UAE’ App on iOS & Android

2Do you deliver in Abu Dhabi?

We cover all of the Abu Dhabi and Dubai for pick up and deliver.

3What is your turnaround times

We offer 48hrs delivery as standard and next day delivery with a surcharge for laundry and dry cleaning. Turnaround times may vary for other services. 

4Do you have a minimum order?

There is no minimum order for the laundry however there is a service charge for orders below 100AED.

5Are 5asec detergents safe for children?

We use EU ECO LABEL certified natural detergents which are harm free to the children and pets.

6Can I pay by card?

You can pay by cash, card or using your 5asec UAE App wallet for your laundry.

7Do you do subscriptions for regularly customers
  1. We offer monthly plans for the following:
    1. Clean and Press for Shirts & Trousers 
    2. Clean and Press for Kandora and Abaya 
    3. Wash & Fold bags
8What is Wet Cleaning?

5asec uses specialised detergents and less water than conventional laundry to safely clean garments that could normally be cleaning using dry cleaning

9Are 5asec products environmentally friendly?

All our products and detergents are formulated to be aggressive against the dirt and gentle on the environment. Unlike most commercial laundries, our product range is phosphate and chlorine free

10What is Maxima?

A unique cleaning program designed by 5asec especially for the most delicate fabrics. Once Maxima treatment is finalized, we air-dry your items to prevent any potential shrinkage or fabric deformations. Delicate fibers or garments with ornaments deserve the best care. We ensure your most precious pieces live longer and brighter.

11Where are your stores located?

Dubai Marina - Marina Gate, Dubai Marina, Opposite Spinneys
DIFC - Level 1, Precinct Building 3, DIFC (Near Fitness First)
Jumeirah - Sunset Mall, Ground Floor, Jumeirah 3, Near Kite Beach

12Where can I get my shoes cleaned?

5asec Shoe care offers full service cleaning and restoration of shoes

 

13Does laundry detergent kill germs

Detergent and the cleaning process kills 99.99% of germs

 

14How much are carpet cleaning services?

Our pricing start from AED25/sqm depending ont he material of the carpet.

 

15How long does sofa cleaning take?

A typical 3 piece suite can take up to xhrs to clean. Drying time of up to 24hrs will be required to ensure the sofa is nice, clean an dry

 

16Do you offer sofa cleaning?

Yes, we provide a range of upholstery cleanings services including mattresses and carpet cleaning

 

17Can you remove yellow stains on white clothes?

Our White+ services use a specially designed chlorine-free formula to revive the colour in white fibres in your clothes

 

18Do you wash by the bag?

Yes, our Wash & Fold service is the perfect way to get your daily laundry done. We have monthly subscriptions available started from AED50 per bag

 

19Can I send delicate garments that require hand washing?

Yes, we have provide hand washing programs for even the most delicate garments 

 

20Do you charge per kilo?

No, we charge per item for Clean and Press services and per bag for Wash & Fold services

 

21Where can I find your prices?

Our latest pricelist is available here

×