What is 5àsec?
5àsec is the largest dry cleaning and laundry retail network across the globe. The company was founded in France in 1968 and now operates in over 30 countries with over 1,800 outlets spread across Europe, Asia, Africa, South America, Australia and the Middle East. Our core concept was simple: ‘Provide high quality service at fair and transparent pricing and make it accessible to everyone.’ A lot has changed since, but the core promise of the brand stands and has allowed for the rapid expansion and success of 5àsec around the globe.
What is your commitment to your customers?
5asec UAE operates with 5 key commitments to all customers: A tailor-made assessment, guaranteed quality, respected delivery times, transparent prices, respect for the planet. You can find all details on our customer commitments here (link to: https://5asec.ae/about/)
What are your store operating hours?
Our store is open from 08:30 AM – 10:00 PM Saturday-Friday. You can get in touch with our 5àsec Customer Care between 8:00 AM – 10:00 PM Saturday-Friday. You can contact us
How do we contact 5asec?
We can be contacted via:
– Email at [email protected]
– By phone at 800 5ASEC (52732)
Where are your stores located?
Our stores is located in The Residences at Marina Gate, R104, Dubai Marina (opposite Spinneys) and in Jumeirah 3
Sunset Mall , Ground Floor. Also in Burj Residences Tower 9, Emaar Boulevard , Downtown Dubai
What are the coverage area for pickup and delivery?
We cover all over Dubai.
What are your prices?
You can see our full price list here (link to: https://5asec.ae/price/)
What services do you offer?
We provide full dry cleaning and laundry services including Carpet cleaning and Gown preservation services. Please click here to see the full-Service overview (link to: https://5asec.ae/services/)
Do you charge per kilo?
We currently do not offer laundry per kilo, however we are working on an ‘All-you-can-wash’ baby laundry bag for our busy mommies. Keep your eyes peeled 😉
What if I left valuable things in my pockets?
We kindly ask you to ensure your pockets are emptied when you pass them to us for processing. However, we do generally check garments for stains, tears and items left in pockets during our garment examination and we will contact you via phone to inform you accordingly.
What if I have a delicate garment that needs hand washed?
Our textile experts in-store will carefully inspect your garments and give processing recommendations according to the nature and care label of the garment. Rest assured we have more than one solution available for items recommended for hand wash.
What happens if I'm not happy or satisfied with the result of the service provided?
One of the commitments 5àsec makes to its customers is ‘guaranteed quality’. If a customer has concerns regarding the quality of the service provided, we would gladly run a second round of quality check and re-process the item free of charge if the quality of the first treatment was indeed inferior and the complaint was raised within the permitted time frame.
How can I submit a complaint?
If you have any concerns regarding our business or services, please get in touch with us via email at [email protected], phone 800 5ASEC (52732) or visit our stores.
What are your terms and conditions?
You can find our Terms & Conditions here (Link to: https://5asec.ae/terms-and-condition-full-read/)
How can I place an order?
Our omnichannel approach service allows you to order using any of the following channels (1.) Call us toll free 800 52732 (2.) Download the 5asec App (3.) Via Whatsapp – +971 5080 72732 (4.) Visit Us at our stores – Click here for locations (Link to https://5asec.ae/store-locator/) Live Chat through our website (Link to https://5asec.ae/)
Can I track my order?
You can track orders via the 5asec App even if you didn’t order through the app.
Is there a minimum order value?
We currently do not charge a minimum order value for home deliveries.
At what times can my order be collected or delivered?
We pick-up and deliver Saturday – Friday. Pick-up timings are from 10:00AM – 10:00 PM and deliveries are done from 3:00 PM to 10:00 PM.
Where do you clean my clothes?
All our textile care services are conducted at the back of our retail stores.
What is dry cleaning?
“A dry-cleaning machine is similar to a washing machine, except that it is larger and uses a closed-loop system: the solvent is recovered, filtered, and reused in the next cleaning cycle. This treatment combines mechanical action of the machine program with the efficiency of a solvent and is used for garments that cannot be washed in water because they could either shrink, discolor or lose its original shape.
Our fully computerized controlled machines with tailored programs, high quality solvents and additives along with correct loading of the machine are key to ensure the quality of cleaning. Proprietary programs, unique 100% distillation of quality solvents in recycling and quality training ensure the best available dry-cleaning service in the industry.
Important: All our solvents are perchlo free to protect the health of our workers.”
What is wet cleaning (or wet wash)?
We have developed our own program for wet cleaning called 5aqua. It is the most environmentally sensitive professional method of garment cleaning. Specialised detergents and conditioner used in the wet clean process are milder than commercial laundry products, and all the garments are cleaned in temperature-controlled machines. The 5aqua cleaning program carefully controls of rotation of the washer drum, agitating the garments enough to remove the stains and as well as protecting the fibre.
What is Maxima?
“Our exclusive extra gentle treatment is now available in Dubai for your most delicate items.
Maxima provides the best care to your finest, most delicate pieces, fully cleaning them and even restoring their brightness and freshness.
Once Maxima© treatment is finalized, we air-dry your items to prevent any potential shrinkage or fabric deformations.
Delicate fibers or garments with ornaments deserve the best care. We ensure your most precious pieces live longer and brighter.
This unique treatment:
Provides nourishing care and fiber brightness and softness to the most fragile pieces of your wardrobe
Protects your special items with ornaments like glitter, sequins, beads, lace, embroidery, pieces sewn with leather and vinyl
Protects your textiles like silk, cashmere, pashmina, pure virgin wool, artificial fibers (viscose, acetate, etc.)
Preserves your wedding dress and your memories.”
Are 5asec products environment friendly ?
One of the commitments 5àsec makes to its customers is ‘Respect for the Planet’. We work on several initiatives to reduce our environmental footprint. Please see here for more details (link to CSR page)
What are the extra care treatments that you can provide?
We currently offer several finishing treatments for garments. Please find the full breakdown here (link to https://5asec.ae/services/ and anchor to finishing treatment)
What types of laundry do you clean?
Please see here (link to price page) for a full breakdown of item types we currently process. If you are looking to clean an item that is not listed here, please go get in touch with us via 800 52732 and we will assess your request.
What is the 5àsec Laundry Bag?
“Here at 5àsec UAE, we are committed to making a conscious effort to reduce our environmental impact.
Introducing reusable laundry bags is one of our initiatives to create a more conscious and sustainable business.
All our customers receive their first re-usable laundry bag free of charge.
The concept is simple:
Collect your laundry in our bag, pass it to us for cleaning and we will process your items, wash + sterilize your laundry bag and return it all back to you for the next cycle.”
Can I keep the bag?
Your first laundry bag is free of charge and is all yours. It will always get cleaned along with your laundry at no additional charge. Any additional bags can be purchased for 15AED per bag. Please keep in mind, 5àsec does not make a profit out of this price, it is purely a cost cover. Each bag is made of a poly-cotton mix and can be washed up to 80 times.
What types of bags do you have?
All laundry bags are made of the same material, however, you can pick different service labels: Clean & Press, Press only, Maxima